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Frequently Asked Questions and Contact Information
I already have a Banner Self-Service account from a previous term, do I have to renew my Faculty ID/PIN combination each term?

No.  Your Faculty ID / PIN combination will continue to work as long as you are an employee of UAH.

Do I have to be assigned an unique Faculty ID / PIN combination for each class I teach?

No.  YourBanner Self-Service Faculty ID / PIN combination will remain active as long as you are with the university and will be teaching classes.  

Can I access the Web-CT ClassWeb server using myBanner Self-Service account?

No.  Banner Self-Service and ClassWeb are separate programs residing on separate computer systems.  You will need a separate account in order to access ClassWeb.  Please contact the ClassWeb website for more information as well as training schedule for ClassWeb.  Here is the link to ClassWeb... http://classweb.uah.edu. 

I have tried to access myBanner Self-Service account, but for the life of me I just cannot remember my PIN.  Whom should I call?

Oh me, this always seems to happen especially during the busiest of times.  Here is what we suggest.

First off, remember that your Faculty ID is sometimes referred to as your "A" number standing for "Alternate" ID.  If your really stumped, your SSN will continue to work.  Be sure you enter the number correctly.

Next, unless you have changed your PIN using the "Change PIN" feature located under the "Personal Services" menu, your PIN is the number you entered when you were prompted to enter a new PIN when you originally signed on to Self-Service.

The PIN is a number, which is six digits in length and does not contain any special characters such as... " _ ) ( * & ^ % $ # @ + | } { [ ] or any alphabetic characters.

If you continue to have problems with your Faculty-ID PIN combination, please contact Charger Central for assistance.. The Charger Central personnel won’t be the folks actually resetting your PIN, but they will refer you to the persons who will be helping you. Be sure to leave your telephone number with the Help Desk personnel when you call. It is not necessary to leave your Faculty ID number at the time of your call. Charger Central may be reached by telephone at 824-7777.  Monday-Friday 8:15am-12:00pm 12:45pm-5:00pm

What are Cerberus' and Banner Self-Service's hours of Operation / Availability?

In most cases, Cerberus will be available to you 24/7.  If, for some reason, we need to take Cerberus off line we will announce it with as much advance notice as is possible under the "Special Announcement" section of this web site.

Banner Self-Service and SIS are taken off-line each evening so daily processing can take place.  Examples of daily processing include; booking of transactions (which must take place before 12:00am), backups of particular system and data files, installation of system and program updates.  

As a result of tight scheduling, we are able to limit our downtime to two hours.  It is pretty hard to say exactly when the system will be taken down, but we can say that it will be taken down for a two hour period sometime between 9:00pm 12:00am each night.

What software do I need to have installed in order to access Banner Self-Service?

Banner Self-Service may be accessed from virtually any web browser.  Microsoft's Internet Explorer and Netscape Communications Corporation's Netscape Navigator applications will work just fine.

Versions 4.0 or later work particularly well.

Is there an easy way for me to determine the "Version Number" of my Browser Software?

Sure.  Simply, activate your web browser (Netscape or Internet Explorer) and with the browser window  open, select the "Help" option listed on the browsers menu bar.

Now, select the "about Internet Explorer" or "about Communicator" option for your particular browser.  A window will be displayed containing the particular version of your web browser.  For best results you should be running version 4.0 or your particular browser or later.

Can I access Cerberus and Banner Self-Service from home or while I am away from the office?

Sure.  This is one of the biggest advantages of using Banner Self-Service.

Let's say you have an account on MindSpring, HiWAAY, BellSouth.net, or one of the many Internet Service Providers (ISP).

Activate the software you use to connect to the Internet (or browse the web) and connect to the Cerberus web site www.cerberus.uah.edu.  Once you see the Cerberus welcome or "splash" screen, you should be able to work with Banner Self-Service just as you would at your office.  It should be noted that since you are are connecting to Cerberus/Banner Self-Service from off-campus, you will see considerably slower responses as you navigate between Banner Self-Service and Cerberus screens.

The key thing to remember is: if you can browse the web from a PC or workstation, the chances are very good that you will be able to connect to Cerberus and Banner Self-Service.  

Having problems connecting to both Cerberus and Banner Self-Service from home?  Might want to give our Help Desk a call.  They can be reached by phone at 824-2639 or by email at helpdesk@email.uah.edu.

What about mid-term grades?  How will they be handled in Banner Self-Service?

Midterm progress reports will be processed through Banner Self-Service.

When will online grading be available for faculty?

This feature is currently available.  Grades can only be posted for the current term during the typical grading cycle established by Enrollment Services.

Okay, I'll be using the online grading feature of Banner Self-Service to enter my grades.  When will my students be able to access their grades once I have entered them using Banner Self-Service?

Grades may be entered at anytime during the traditional grading window. (established by Enrollment Services)  If you choose to use Banner Self-Service to enter your grades, students will not see their grades until they have been "made final".

My department has many part-time faculty and our computer resources are quite limited.  What computer resources are available on campus for part-time faculty and departments with limited computer resources?

No sophisticated computer hardware or software are needed to connect to Banner Self-Service.  Basically, all you really need is a PC (Macintosh, Windows or UNIX) with a connection to the Internet and a web browser.  Microsoft's Internet Explorer or Netscape's Navigator will work just fine.  

As of this writing, all of the student computer labs, the Salmon Library, the Cyber Cafe, Charger Central and the Von Braun Research Hall M-10 computer lab meet these prerequisites. 

Will Computer & Network Services provide any training in the future with respect to Banner Self-Service?  After all we will have new faculty joining the University in future terms.

Sure, training is our commitment to the ongoing success of Banner Self-Service.  Be sure to visit the Training Schedule link available from the Banner Self-Service page for a complete listing of classes and the times they are offered.

I have some real concerns over some of the features available to Faculty via Banner Self-Service.  Who should I contact to voice my concerns?  

Mrs. Jan Perkins would like to hear from you.  She may be reached by email at perkinsj@uah.edu. She is located in the Enrollment Services Office, UC 124.

I am having some real problems getting some of the features of Banner Self-Service to work as I feel they should.  Who should I contact for help?

The CNS Help Desk is your contact for any software problems you may encounter with Banner Self-Service.  Although the Help Desk representative may not be able to assist you directly, they will put you into contact with the appropriate Computer & Network Services personnel for help.